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How long does it take to have my dry cleaning
done?
Usually we operate on a 3 day cycle. At times certain processes
take more time.
Our Valet Service proudly offers same day service: in by 11am, out by 4pm.
What can be done when shirt's collar wears through?
The shirt collar can sometimes be reversed providing there is
not too much excess fabric on the under side of the collar.
Can you clean Leather/Suede?
Yes, leather cleaning takes approximately 2 weeks and we use
leather specialty cleaners for this process.
Should my leather coat be waterproofed?
When we clean leather we can add usually upon request a general
repellency. This can be added at an additional cost to maximize soiling and water
repellency. This service does not apply to all types of leathers
& suede.
When a care label describes a cleaning process which includes
"except for trim," how should the garment be cleaned?
Unless the care label describes what must be done with trim, the
label does not meet the legal requirements for garment care
labels, and should not be purchased. If the garment is purchased and worn
it should be returned to the retailer. At times, trim can be
removed, for additional cost, then reassembled. Posh French
Cleaners may ask the customer for a release recognizing possible
problems in cleaning.
Can I remove the care label from my clothing?
The care label is provided so that both the customer and the
cleaner have reasonable guidance regarding care and cleaning
methods. Some cleaners decline cleaning garments when care
labels are removed; others may require a consent form before
proceeding with cleaning. At Posh, our experts will determine a
decision based on the garments condition & fabric.
Although a care label would provide better instructions for care
of the garment, it is not necessary.
What are stains?
There are generally two types of stains. One type is caused by water-based substances like food and body fluids, while other is
caused by oil-based substances. Inks can fall into both
categories: those that are wet side, water removable and those
that are dry side, solvent removable. Specialized chemicals are
used to accelerate the ‘freeing' of certain stains and these
chemicals are generally specific to wet side and specific to dry
side spotting and cleaning. Extreme care should be used in
applying chemicals to fabrics. Always use a test area which is
inconspicuous to see if color change will occur before
proceeding to the stained area.
Should I attempt stain removal at home?
There are several home remedy stain removals on the market, and
there are home remedy formulas which have passed down from
generation to generation. Without knowledge of the strength and
type of fibers, colorfastness, exact nature of the stain, home
remedies can place your garment at risk for effective stain
removal and for fabric damage. If you have a problem with a
stain and want to attempt eradication at home, call your dry cleaner for
advice. Stains should be removed as soon as possible. One should
use extreme care in using home remedies, like hair spray as a
stain remover. While the propellant may "blow through" stain
particles, the residual of lacquer often found in hair spray may
create even greater problems for removal.
If a problem occurs during the dry cleaning process who is at fault?
Dry cleaners who hold special credentials such as Certified
Professional Dry Cleaner, have solid working knowledge of
fabrics, chemical usage and the dry cleaning process. They are
also aware of manufacturers who repeatedly issue textiles to the market
which are failure prone in wearing and or cleaning. The premier
association for Launders and Dry Cleaners The IFI, International Fabricare Institute, maintains an extensive data base
accessible by Posh French Cleaners of items sent to them. Computer access of this
information and related articles is available online. Posh
French Cleaners may decline cleaning an item based on
their knowledge of pre-existing problems. Posh French Cleaners has direct
access to most manufacturers and importers and can contact them
for clarity on the cleaning process. Publications are
periodically issued to members of IFI regarding these items.
Customers often believe that if an item fails in the cleaning
process: "it was fine when I bought it, it was fine
when I wore it, and was fine before I brought it to the
cleaners, so the problem must have been caused by the cleaner".
Garments sent for analysis of failure problems are classified
into three categories of fault. 1) the Manufacturer, 2) the
Customer, 3) the Cleaner. In 1999 garments seen for analysis of
problems attributed cause of those problems: 68 % to
manufacturer, 23 % to the consumer and 9 % to the cleaner. When
it is determined that the cause of the problem rests with the
manufacturer the customer should return the item to the retailer
for exchange or refund. When the cause is determined to be with
the Cleaners, generally the cleaners will use Industry
Standards, established by IFI in settling a claim. Type of
garment, age, and life expectancy of use are several factors
used in determining fair settlement.
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